Customer Feedback for Real Change at Liebig
It is true that changing a company's behavior is a very difficult task. Thankfully, from time to time, all of the effort pays off and positive change is accomplished. Recently,…
Entity Sentiment Analysis for Better Customer Understanding
With the start of the new decade, I am making a resolution ; I will help further NLP analyses with the goal of better understanding customers. One NLP analysis that…
IKEA Seeks Customer Opinions
IKEA is getting ahead of the game. While competitors are asking customers about their experience after the fact, IKEA does so even before you leave the store. This is very…
BNP Wants to Hear from Clients
With the intense competition in the banking sector, companies are looking for ways to retain current and entice future customers. Because interest rates are already at a very low rate…